FAQ's
Product Questions
What materials do you use for the flags?
You can choose from two different fabric choices – 115gsm lightweight knitted polyester or 210gsm heavyweight display polyester. On 115gsm lightweight knitted polyester, the artwork will be legible on one side with a mirror image on the reverse. On 210gsm heavyweight display polyester, the artwork will be legible on one side and the reverse of the material will be white with minor show through.
Can I customise both sides of the flag?
No, we only print single sided flags.
Will my flag fade over time?
This is a difficult question to answer, as it will depend how the flag is used, displayed, and stored. Understandably, if your flag is always on display and exposed to sun and inclement weather, your flag will start to show its age quicker than one that isn’t. The life of the flag will depend on how it is used and cared for.
Can I order different sizes of the same design?
Yes, but you will need to place an order each time for your different sizes of flags. This will ensure that your chosen design is scaled correctly.
Design Questions
Can I use any image or logo for my custom flag?
Yes, all our flags are printed using a full colour process
What if I don’t have a high-resolution image?
We highly recommend that you only upload high resolution images for printing. We recommend images of 300dpi as a minimum.
Do you have design templates I can use?
We offer online design software, so you can create your artwork directly on the screen.
Can I choose custom colours?
Our design software offers a huge colour palette to choose from. You can also create your own colours using Hex codes or CMYK values.
Can I preview my flag before printing?
Yes, you will see your final design before you place your order.
How do I contact you for custom design assistance?
Please contact our customer service team via sales@printvision.co.uk and we will help however we can.
Order Questions
Can I order flags for my sports team, business, or event?
Yes – our online software allows you to create any design that you wish.
Can I cancel my order after placing it?
When we receive an order, it is automatically sent to our production facility to be printed. While we will always try to assist where we can, we cannot guarantee that orders can be cancelled after payment has been made.
Can I change my shipping address after placing my order?
We advise that you contact our sales team as soon as possible via sales@printvision.co.uk and we will help however we can.
Shipping Questions
What shipping options do you offer?
We offer free delivery to customers within the UK (geographical exclusions apply – please see our terms and conditions), and you an upgrade to an Express service at the checkout stage.
Do you ship internationally?
We currently only ship within UK and Ireland.
Do you offer rush orders?
Yes, you can choose to upgrade to an Express service at the checkout stage.
How can I track my order?
Our courier partner is DPD - when your order has been dispatched, we will send you an email with your tracking number.
Do you offer free shipping?
We offer free delivery to customers within the UK (geographical exclusions apply –please see our terms and conditions).
Can I schedule a delivery for a specific date?
We dispatch all orders on a next day service via DPD, and we will email you the tracking details for your order as soon as it has been sent.
Aftersales Questions
How can I contact customer services?
Please email us via sales@fanflags.co.uk
Can I return a custom flag?
Custom printed flags are non-returnable and non-refundable, except for printing or finishing errors. Small colour variations may occur as artwork will appear differently on a screen compared against the final printed flag and cannot be used as a reason to return the flag or request a refund. Faulty goods must be reported within two days of delivery.
What if my flag arrives damaged or has a printing mistake?
Please contact our customer service team via sales@fanflags.co.uk, providing your order number, your contact information, a detailed description of the issue alongside supporting photographic evidence.